Organization: Bridge for Women Development Initiative (BOWDI)
Department: Programmes
Employment Type: Full-time
Job Field: Protection / Psychosocial Support / Case Management
Application Deadline: 9 October 2026
Job Summary
The Caseworker/PSS Officer will support vulnerable individuals and communities through psychosocial support, case management, protection monitoring, referrals and community-based activities.
The role requires a strong commitment to confidentiality, dignity, safeguarding and survivor-centred approaches.
Key Responsibilities
Psychosocial Support
- Plan and deliver structured individual and group psychosocial support sessions.
- Ensure PSS activities are appropriate to age, gender and diversity.
- Prepare session plans and relevant materials.
- Provide basic psychosocial support to individuals requiring additional assistance.
- Conduct regular follow-up with beneficiaries.
- Provide information and awareness sessions on stress, distress and available PSS services.
- Maintain accurate PSS activity records.
Case Management
- Conduct assessments of identified cases.
- Develop appropriate case plans.
- Provide basic psychosocial and case-management support.
- Make referrals to specialized service providers where required.
- Follow established referral pathways.
- Maintain confidential and accurate case documentation.
- Conduct case follow-up and support case closure where appropriate.
Protection Monitoring
- Monitor and report protection concerns from target communities.
- Conduct individual protection interviews using approved tools and procedures.
- Collect and submit accurate field data.
- Identify individuals requiring protection or specialized services.
- Report emerging protection concerns to the appropriate supervisor.
- Support protection and PSS needs assessments.
Community Engagement
- Conduct community awareness and sensitization activities.
- Promote awareness of available protection and PSS services.
- Support service mapping and referral coordination.
- Maintain professional relationships with community stakeholders and service providers.
Qualifications & Experience
- Relevant Bachelor’s degree, diploma or equivalent qualification in Social Work, Psychology, Counselling, Sociology, Community Development, Humanitarian Studies or a related field.
- 2–4 years of relevant experience in similar roles with NGOs is desirable.
- Experience in case management, psychosocial support, protection or community-based programming.
- Experience working with vulnerable populations is an advantage.
- Strong understanding of humanitarian and protection principles.
Skills & Competencies
- Case management
- Psychosocial support
- Counselling and active listening
- Protection monitoring
- Community mobilization
- Referral management
- Documentation and report writing
- Confidentiality
- Survivor-centred approach
- Strong interpersonal skills
- Problem-solving
- Ability to work in diverse community settings
- Commitment to human rights and humanitarian principles
Safeguarding
The successful candidate must uphold confidentiality, dignity, safeguarding and ethical standards when working with beneficiaries and sensitive case information.
How to Apply
Interested and qualified candidates should apply through:
Apply for Caseworker / PSS Officer
Application Deadline: 9 October 2026
Only shortlisted candidates will be contacted.
